Uxbridge Cleaners Privacy Policy

This Privacy Policy explains how Uxbridge Cleaners collects, uses, stores and protects your personal data. It applies to all existing and prospective Uxbridge Cleaners customers within our service area, including those who use our services through our website, by phone, in person, or through booking platforms operated on our behalf.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your information in a lawful, fair and transparent way.

1. Who we are and scope of this policy

Uxbridge Cleaners is a cleaning services provider operating in the Uxbridge area. For the purpose of data protection laws, Uxbridge Cleaners is the data controller in relation to the personal data described in this Privacy Policy.

This Privacy Policy applies to all customers, potential customers, and individuals who contact us or whose personal data we otherwise process in connection with our cleaning services within our operating area.

2. Personal data we collect

We may collect and process the following categories of personal data about you:

Identity details, such as your name and title.

Contact details, such as your home or business address, billing address, and contact preferences.

Booking details, such as dates and times of cleaning, type of service requested, property access instructions, and any specific notes about your preferences or requirements related to the service.

Payment and billing details, such as billing address, payment status and transaction details. We do not store full payment card details if payments are processed through secure payment providers.

Communication data, such as information contained in emails, contact forms, messages and any other correspondence you send to us, including feedback and complaints.

Technical and usage data, such as basic information about how you interact with our website or online booking systems, including device type, browser type, and general usage information where this is collected through cookies or similar technologies.

3. How we collect your data

We collect personal data directly from you when you contact us to make an enquiry, request a quote, or book a service. This may be done via telephone, our website, contact forms, in-person visits, or through third-party platforms that facilitate booking of cleaning services.

We may also receive your data from third-party service providers or partners that you use to book our services, such as online marketplaces or booking portals, where you have given them permission to share your data with us.

In some cases, we may collect technical and usage data automatically when you visit our website, using cookies or similar technologies, in accordance with applicable cookie and privacy laws.

4. Lawful basis for processing

We will only process your personal data where we have a lawful basis under data protection law. The legal bases we rely on are:

Contract: We process your data to enter into and perform a contract with you, including handling enquiries, providing quotes, managing bookings, delivering cleaning services, processing payments and communicating with you about your service.

Legal obligation: We may process your data to comply with legal and regulatory obligations, such as record-keeping, accounting and responding to lawful requests from authorities.

Legitimate interests: We may process your data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, preventing fraud or misuse of our services, and ensuring the security of our systems and staff.

Consent: In limited cases, we may rely on your consent, for example where it is required for certain direct marketing communications or optional cookie use. Where we rely on consent, you can withdraw it at any time.

5. How we use your personal data

We use your personal data for the following purposes:

To respond to your enquiries, provide quotations and manage bookings.

To deliver cleaning services at your requested address and according to your instructions.

To manage payments, invoices and accounts, and to collect and recover money owed to us.

To communicate with you about your bookings, including confirmations, reminders, updates, cancellations and follow-up messages.

To handle complaints, disputes and customer service issues.

To maintain business records, carry out internal administration and keep our accounts and financial records up to date.

To improve our services, including monitoring usage patterns, evaluating customer satisfaction and training staff.

To protect our business, staff and customers, including the prevention and detection of fraud or misuse of our services.

Where permitted, to send you information about our services that may be of interest to you, and to manage your communication preferences.

6. Data retention and storage

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

Booking and service-related data is generally retained for a period necessary to manage our relationship with you, respond to any queries or complaints and comply with our legal obligations. Financial records and transaction data may be kept for longer periods as required by tax and accounting laws.

When your personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

7. Data processors and sharing your data

We may share your personal data with carefully selected third parties that act as data processors on our behalf. These may include:

IT and hosting providers that support our business systems and website.

Payment service providers that process your payments securely.

Booking and scheduling platforms that help us manage our appointments.

Professional advisers such as accountants or legal advisers, where necessary.

These processors are only permitted to use your personal data in accordance with our instructions and for the purposes specified in our contracts with them. They must also implement appropriate security measures to protect your data.

We may also share your information where we are legally required to do so, for example with law enforcement, regulatory bodies or public authorities.

We do not sell your personal data to third parties.

8. International transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised by the relevant authorities.

9. Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures may include access controls, secure storage, encryption, staff training and regular review of our security procedures.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping any account details or passwords confidential and for notifying us if you suspect any unauthorised use of your personal data.

10. Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request a copy of the personal data we hold about you, and to obtain information about how we process it.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our processing.

Right to data portability: You have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to request that we transmit it to another controller where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have the right to object at any time to the use of your data for direct marketing.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, you can contact us using the contact details provided on our website or through your usual communication channel with Uxbridge Cleaners. We may need to verify your identity before responding to your request.

11. Complaints and contact

If you are concerned about how we handle your personal data, you can contact us so we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

We encourage you to contact us first so that we have an opportunity to address your concerns directly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updates will be posted on our website, and the revised version will apply from the date it is published.

Your continued use of our services after any changes have been made will signify your acceptance of the updated Privacy Policy.